"Being different is not necessarily bad when the norm is not exceptional."
- Joby Najolia, Founder
Maverick Claims, LLC was born out of the aftermath of Hurricane Katrina which unfortunately highlighted numerous deficiencies in the work product of many independent adjusters. While there are some success stories, all too often claims adjusting reports lack the quality and comprehensiveness that company OCR's deserve and should, frankly, demand. The independent adjuster must be more than an estimator. The independent adjuster must be part counselor, part historian, part investigator, part estimator, and part analyzer. If the role of an adjuster was to merely provide a repair estimate, insurers could simply hire licensed contractors. The founders of Maverick are seasoned company claims personnel who have experienced first hand the poor work product from some adjusters. With a keen understanding of what company OCR's want from their chosen adjuster, the founders set out to set a new standard. First, a little history. The word Maverick has its origin in Texas, where the colorful pioneer Samuel Augustus Maverick (1803-1870) allowed his cattle to roam freely on the range. Because he wouldn't brand them, an unbranded calf became known as a maverick. To this day, the primary dictionary definition of the word maverick is “an unbranded calf.” Obviously, Mr. Maverick’s action of not branding his cattle made him different, thus the second definition of maverick when used as a noun is a “nonconformist.” When used as an adjective, maverick means one who is independent in thought and action. It is the intention of the founders of Maverick to “steer” the claims adjusting business in a new direction. Maverick will be different and as such be independent in its business practices. When asked about the meaning of Maverick, founding partner Joby Najolia responded:
"Being different is not necessarily bad when the norm is not exceptional. There are plenty of adjusting firms and if we did not intend to bring added value to the market, we would not have embarked on this path. Recent catastrophic events have highlighted many areas of the adjusting industry that could be vastly improved upon. We intend to separate Maverick through implementation of procedures and methods that we believe our customers want out of an adjusting company. Our actions will exhibit independent thought and action."
Some of the greatest men in history were at one time in their lives branded as independent thinkers or “mavericks.” Where would we be without these great men and their “independent” ideas? We might very well still think the earth is flat. If the adjusting industry were perfect there would be no room for Maverick. The founders believe there is plenty of room for improvement and thus plenty of room for Maverick.